Legal notice

Legal Notice

Due to the exclusive nature of our products and high demand, most sales are final. However, we want you to be happy with your purchase. If there’s an issue with your order, please contact us within 7 days of delivery. After this time, we cannot accept returns or exchanges.

Returns & Exchanges

  • Notify Us in Time: If there’s a problem with your order, let us know within 7 days of delivery.
  • Condition for Returns: To return an item, it must be unworn, unused, undamaged, and in its original packaging.

How We Resolve Issues

  • Response Time: If you contact us within 7 days of delivery, we will look into the issue on a case-by-case basis.
  • Investigation Time: Our investigation can take 15 to 60 days. We’ll keep you updated during this time.
  • Outcome: If we find that we’re at fault, we’ll offer an exchange at no extra cost to you, but the product must be unworn, unused, undamaged, and in its original packaging.

This policy applies to all products bought from NYWELEBELGIUM on our website.